Privacy policy

Last Updated: [Date]

This Privacy Policy describes how Cream Leisure Inc. d/b/a Vaebae (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shopcream.online (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Testimonials and User-Generated Content: If you submit a testimonial, review, or other content (e.g., messages to us through social media or email), we may collect the content of your submission, along with your name, username (if any), or other information you choose to provide.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders.
Online tracking technologies (pixels, web beacons, software developer kits, third-party libraries, and cookies) that collect information when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below: Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, or exchanges, to create and maintain your account, arrange for shipping, and facilitate returns and exchanges.
SMS Marketing and Abandoned Cart Messages
- Consent and Purpose: With your express consent (as required by law), we may send you marketing SMS (Short Message Service) or MMS (Multimedia Messaging Service) messages, including abandoned cart reminders and promotional offers.
- Opt-In Requirements: By providing your phone number and opting in, you consent to receive recurring messages from or on behalf of CREAM Leisure. Message frequency may vary based on your interactions.
- Abandoned Cart: If you begin the checkout process but do not complete it, we may send a reminder message to help you complete your purchase.
- Opt-Out: You may opt out of SMS marketing at any time by replying “STOP” to any text message you receive from us or by contacting us. Standard message and data rates may apply.
- Third-Party SMS Platforms: We may use third-party service providers to send these messages. These providers have access only to the information necessary to perform their functions and must process your information in accordance with this Privacy Policy and applicable law.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
Communicating with You and Service Improvement
We use your personal information to provide you with customer support and to improve our Services. This includes responding to your inquiries, providing technical support, and maintaining our business relationship with you.
Testimonials and User-Generated Content
If you choose to submit testimonials, reviews, or other user-generated content to us (collectively, “UGC”), we may post this content on our Site or use it in other marketing materials, along with your name or username, if you have provided such information and consented to such use. We will not include any personal information you do not explicitly authorize us to use for these purposes. If you wish to update or delete your testimonial, you can contact us as described below.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy. We use Cookies to:

Power and improve our Site and Services (including remembering your actions and preferences).
Run analytics and better understand user interaction with the Services.
Deliver relevant advertising on our Site and other websites (through third-party providers).

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively impact your user experience, and some features may not function as intended.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests, and other reasons, subject to this Privacy Policy.

Vendors or Service Providers: We share personal information with vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
Business and Marketing Partners: We may share information (including phone numbers or hashed identifiers) with third parties to enable them to provide services or advertise to you.
Testimonials: With your consent, we may publish your testimonial on our Site or marketing channels.
When You Direct or Consent: If you direct or consent to a disclosure (e.g., through social media integrations), we may share information as instructed.
Affiliates: We may share information within our corporate group.
Business Transactions: We may share personal information in connection with a merger, acquisition, bankruptcy, or other business transaction.
Legal Compliance: We may disclose personal information if required by law or to protect the rights, property, or safety of our users, our business, or others.

Categories of Personal Information Disclosed in the Last 12 Months:

Category	Categories of Recipients
Identifiers (e.g., contact details, order/account info)	Vendors and third parties who perform services on our behalf; Business and marketing partners; Affiliates
Personal information categories listed in the California Customer Records Act	Vendors and third parties who perform services on our behalf; Business and marketing partners; Affiliates
Commercial information (e.g., order info, shopping info, support info)	Vendors and third parties who perform services on our behalf; Business and marketing partners; Affiliates
Internet or other similar network activity (Usage Data)	Vendors and third parties who perform services on our behalf; Business and marketing partners; Affiliates
Geolocation data (approximate location)	Vendors and third parties who perform services on our behalf (e.g., analytics, shipping); Business and marketing partners (with your consent, where required); Affiliates

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you. With your consent, we share personal information for advertising and marketing.

Location Tracking and Location-Based Services

Collection of Location Data: We may collect or infer your approximate location through IP address or, with your consent, via device-level location settings.
Use of Location Data: We may use location data to customize your experience (e.g., showing relevant offers or shipping details).
Sharing of Location Data: We may share approximate or precise location data with service providers and business partners to facilitate location-based services and offers, but only where you have provided consent or as otherwise permitted by law.
Managing Location Preferences: You can disable or limit location collection at any time in your device or browser settings, though some features of the Site may be impacted.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues (including social media) may be viewable by other users without limitation as to its use by us or by a third party.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 13 (or other relevant age, as defined by applicable law). If you are a parent or guardian of a child who has provided personal information, please contact us to request deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use commercially reasonable security measures to protect your personal information. However, no security measure is perfect or impenetrable. Any information sent to us may not be secure in transit. Please do not use insecure channels to send sensitive or confidential information.

We retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and can be subject to certain legal exemptions or limitations.

Right to Access / Know: Request access to personal information we hold about you.
Right to Delete: Request deletion of personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Right of Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Opt out of Sale/Sharing/Targeted Advertising: Direct us not to sell/share personal information or to opt out of targeted advertising.
Restriction of Processing: Ask us to restrict the processing of your personal information in certain circumstances.
Withdrawal of Consent: Where we rely on consent to process your information, you have the right to withdraw it.
Appeal: You may have the right to appeal our decision if we decline to process your request.

You may also manage your communication preferences, including opting out of marketing emails, at any time (using the “unsubscribe” link in each email). We will not discriminate against you for exercising these rights.

Submitting a Request: To exercise these rights, you may contact us using the details in the “Contact” section below. We may request certain information from you to verify your identity before processing your request. If you use an authorized agent, we will require proof that they act on your behalf, and we may verify your identity directly.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by replying directly to our response or lodging a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, unless the data transfer is to a country determined to provide an adequate level of protection.